Shipping policy

Thank you for choosing JJ Bespoke Print.

As many of our products are handmade and personalised to order, please read the following information regarding production and delivery.

Processing Times

Most of our products are made to order.

Production times vary depending on the product and will be displayed on the relevant product page or confirmed during the ordering process.

Production begins once:

Payment has been received in full.
Any required artwork has been approved.
We have received all necessary personalisation details.

During busy periods, production times may be slightly longer. If this affects your order, we will contact you as soon as possible.

Delivery

Once your order has been completed, it will be dispatched using a trusted courier or postal service.

Delivery options and costs are calculated at checkout and start from £2.99 depending on size and weight.

Delivery estimates are provided by the courier and are not guaranteed.

Tracking

Where available, tracking details will be sent to you by email once your order has been dispatched.

Delivery Delays

While we do everything possible to dispatch orders on time, we cannot accept responsibility for delays caused by:

Courier or postal service delays.
Adverse weather conditions.
Industrial action.
Customs delays (where applicable).
Any circumstances beyond our reasonable control.

We recommend allowing additional time if your order is required for a wedding, event or special occasion.

Incorrect Delivery Details

Please ensure your delivery address is correct before placing your order.

JJ Bespoke Print cannot be held responsible for orders delayed, lost or delivered to an incorrect address where the information provided by the customer was inaccurate.

If an order is returned to us due to an incorrect or incomplete address, additional postage charges may apply before the order can be resent.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number.
Photographs of the packaging.
Photographs of the damaged item(s).

We will investigate the issue and arrange a replacement or refund where appropriate.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us as soon as possible.

We will work with the courier to investigate and keep you informed throughout the process. Replacement or refund decisions will be made in line with the courier’s investigation and consumer rights.